Refund policy

Return & Refund Policy

 

At Easy Herbal, customer satisfaction and product quality are important to us. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order so we can assist you.

 

Eligibility for Returns

 

To be eligible for a return or replacement, the product must be unused, unopened, and in its original packaging. Proof of purchase may be required.
For health, hygiene, and food-safety reasons, opened, used, or partially consumed herbal supplements, baby food/cereals, and other consumable products cannot be returned, unless the product was received damaged, defective, incorrect, or there is another verified issue with the order.

 

Damaged or Incorrect Orders

 

Please inspect your order upon delivery. If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible. Photos or videos of the product and packaging may be requested so we can review the issue and arrange an appropriate replacement or refund.

 

How to Request a Return

 

To request assistance with a return, replacement, or refund, contact us at easyherbalproducts@gmail.com with your order number and details of the issue. Please do not send any product back without first contacting us. Return instructions and the appropriate return location will be provided after your request has been reviewed.

Refunds

 

Once an approved return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on the payment provider.

 

Order Cancellation

 

Orders may be cancelled before they have been dispatched. Once an order has been shipped, cancellation may no longer be possible.

 

Contact Us

 

If you have any questions regarding returns, replacements, or refunds, please contact:

 

Easy Herbal
Email: easyherbalproducts@gmail.com
Website: easyherbal.store